INDUSTRY
Software for government and public sector teams
Public-sector teams are measured on how many transactions complete, not on how many systems sit behind the counter. We build the services, integrations and administrative tooling that carry a request from submission to decision without a manual hand-off. Arabic and English are designed together from the first wireframe.
The bottleneck is usually behind the form, not in front of it
Most entities we meet have already published an online form. What has not moved is everything after submission: a queue that lives in a shared inbox, an approval that depends on one officer being at their desk, a fee that is reconciled by hand at month end. The public sees a slow service; the department sees a process nobody owns end to end.
We map the transaction as it actually runs, including the exceptions, then rebuild it as one flow with defined states, service-level timers and an audit record for every decision. The front end changes least. The routing, the integrations and the reporting change most.
- Case and request management with explicit states, owners and elapsed-time tracking
- Approval chains with delegation, escalation and full decision history
- Identity and eligibility checks wired to national and entity-level identity providers
- Fee capture and reconciliation against the finance system rather than a spreadsheet
Arabic and English parity means the whole product, not the labels
Parity is an engineering commitment, not a translation task. It affects layout mirroring, mixed-direction text, numeral formatting, date handling across two calendars, sorting rules, PDF and letter generation, SMS templates and the search index. A build that treats Arabic as a late string swap will break in all of those places at once.
We set direction-aware layout, typography and content workflow at the start, and we test both directions in the same regression suite. Content teams get one editing surface where the two languages sit side by side, so a service cannot go live with half of it missing.
Constraints that shape the architecture
Regulated and government-facing environments in the UAE typically place conditions on where data lives, who may see it, how long it is kept and how access is proven after the fact. Those conditions are cheap to satisfy at design time and expensive to retrofit, so we treat them as architectural inputs rather than a security review at the end.
We work to your entity's own policy documents and to the assurance process your auditors already use. Where a control is unclear, we write down our reading of it and confirm it with your team before we build against it.
- Hosting inside an approved region or tenancy, with data flows documented per system
- Role-based access, separation of duties and tamper-evident audit logging
- Accessibility to WCAG 2.2 AA, tested with keyboard and screen reader in both languages
- Retention, archival and disposal rules implemented in the platform, not in a policy PDF
Which of our services usually apply
Government work leans on Enterprise Architecture and Systems Integration first, because the value is in joining registries, payment and identity into one dependable flow. Security & Compliance and Product & UX Design run alongside. Managed Support & SRE covers the platform once it is live, which matters when a service has a published availability commitment.
We can also place engineers directly inside your IT department under an outstaffing arrangement, if procurement favours augmenting your own team over awarding a fixed scope.
What you get
- Service blueprint for each transaction, including exception and offline paths
- Bilingual digital service front end, direction-aware and tested to WCAG 2.2 AA
- Case management and approval engine with SLA timers and audit history
- Integration layer to identity, payment, registry and finance systems
- Administrative console for officers, with role-based permissions and delegation
- Operational dashboard reporting volume, completion rate and time to decision
- Security and data-flow documentation ready for your assurance review
- Runbooks, handover sessions and an agreed support SLA
Typical outcomes
60%
Fewer manual steps per transaction
2x
Faster average time to decision
AA
WCAG 2.2 conformance target, both languages
Stack we use
Questions
Yes. We build to the region, tenancy and network model your entity already runs, including private connectivity and locked-down egress. If the environment is not yet defined, we help specify it before the first line of application code.
We build for Arabic and English parity and we test both, but we do not replace your content authority. Your Arabic content team works in the same editorial tool as the English team, and we make it impossible to publish a service with one language missing.
We sign NDAs and data processing agreements as standard, and we can respond to a tender pack or work under a framework agreement. Client names stay confidential unless a client asks us to name them.
Often, yes. We start with a two to three week assessment of the code, data and infrastructure, then give you an honest read on whether to stabilise, refactor or rebuild. We will tell you if rebuilding is the wrong answer.
Related
Next step
Start with a 20-minute call.
Tell us the roles you need filled, the system you need built, or both. You will speak to someone who has done the work, and leave the call with a route forward.